Archived Operational Issues (2007)

Your IP address is currently 18.218.218.230 (full info)

Normal service resumed Thu 17th Jan 2008 05.00pm	pv	Normal service should be resumed after this afternoon's server outage. Sorry for any inconvenience.
WebMail fixed Thu 15th Nov 2007 02.30pm	pv	WebMail is now fixed and all services running normally again. Sorry for any inconvenience.
WebMail problem Thu 15th Nov 2007 08.00am	pv	WebMail is temporarily unavailable. We're currently investigating the problem. Some hosted websites may also be affected.
WebMail fixed Tue 9th Oct 2007 11.30am	pv	WebMail is now available. Apologies for any temporary inconvenience.
WebMail unavailable Tue 9th Oct 2007 7.00am	pv	WebMail is currently unavailable. We are investigating the problem. Other email services (POP3/IMAP) are working normally.
Dialup issues Sun 16th Sep 2007 8.00pm	pv	Some people are reporting problems connecting to the 0845 dialup number. We've reported this as a fault to telecom engineers and await a status report. It seems localised to some regional exchanges.
Usenet upgraded Sat 25th Aug 2007 03.00pm	pv	I've upgraded the news server to be more efficient and more flexible too. I'm still carrying out some tests, but everything should be working normally now.
Usenet maintenance Sat 25th Aug 2007 07.00am	pv	We're currently doing some routing maintenance on news.orpheusnet.co.uk so our Usenet feed may be intermittent this morning.
WebMail restored Tue 14th Aug 2007 04.45pm	pv	WebMail has now been restored
News restored Tue 14th Aug 2007 02.45pm	pv	news.orpheusnet.co.uk should be working again for local orpheus.* newsgroups
SMTP restored - WebMail temporarily unavailable Tue 14th Aug 2007 02.30pm	pv	SMTP is restored, so mail is working normally. However, due to server failure, WebMail and news are currently unavailable. Normal service will be resumed as soon as possible.
SMTP problems Tue 14th Aug 2007 11.00am	pv	There is currently an issue with the SMTP server, we're currently investigating the problem.
WebMail restored Wed 8th Aug 2007 4.00pm	pv	The WebMail system is restored and working normally.
WebMail temporarily unavailable Wed 8th Aug 2007 12.00pm	pv	The WebMail system is currently being intermittent. We are investigating the problem and normal service will be resumed as soon as possible.
Usenet temporarily suspended Wed 25th Jul 2007 7.00am	pv	Our Usenet feed is currently over quota, so external newsgroups may be unavailable/intermittent. In the meantime, orpheus.* newsgroups are working normally.
Reduced capacity on Usenet Wed 18th Jul 2007 12.00am	pv	Due to reaching 99% of our Usenet quota, I've temporarily disabled the uk.* hierarchy in an attempt to make our remaining quota last a bit longer. Normal service will be resumed around 15th August. See our Usenet page for more info.
Usenet feed restored Mon 16th Jul 2007 9.00am	pv	Our newsfeed has been restored, but unfortunately, due to excessive use I've temporarily suspended alt.* newsgroups, which was draining our entire Usenet resources.
Usenet temporarily suspended Tue 10th Jul 2007 9.00am	pv	Unfortunately, our Usenet feed is still unavailable. It will return on Sunday 15th July. Sorry for any inconvenience.
Usenet temporarily suspended Sun 1st Jul 2007 0.00am	pv	Our Usenet feed is currently over quota due to misuse. I'm currently investigating the cause, and endeavouring to find a prompt solution.
Usenet restored Sat 23rd Jun 2007 5.00pm	pv	I've now restored the news feed, so all services should now be operating normally.
Usenet unavailable Sat 23rd Jun 2007 1.00pm	pv	News is currently unavailable.
Routine maintenance completed Thur 21st Jun 2007 2.30pm	pv	Maintenance is now complete and all services are working normally. We'd like to apoligise for any temporary inconvenience during our server upgrade.
Routine maintenance in progress Thu 21st Jun 2007 12.52pm	pv	Our planned maintenance has just got underway, meaning that Orac (POP mail, some websites) will be unavailable for approx 2 hours. Mail will be queued on the backup server, so no messages will be lost.
DNS issues resolved Wed 20th Jun 2007 04.45pm	pv	The earlier DNS issues have been resolved and maintenance has been completed. All systems now working normally. Sorry for any inconvenience.
DNS issues Wed 20th Jun 2007 02.45pm	pv	Some hosted websites are currently failing to resolve correctly, due to DNS maintenance. We're investigating the problem and normal service will be resumed as soon as possible.
Maintenance Wed 20th Jun 2007 01.30pm - 03.30pm	pv	We will be doing some brief maintenance today, so please check the maintenance page.
SMTP unavailable Wed 6th Jun 2007 4.00pm	pv	The SMTP server is currently being updated. Normal service will be resumed ASAP. Normal service resumed at 5:00pm
Usenet unavailable Wed 6th Jun 2007 1.30pm - 02:12pm	pv	Usenet is currently unavailable whilst we upgrade our news server. Normal service resumed at 2:12pm
Possible broadband connection problems Thu 10th May 2007 1.30pm - 2.00pm	pv	I've just received notification that there is, and I quote, "Central pipe emergency maintenance work following an unplanned BT incident". I don't know what the 'incident' is, and it's not specifically aimed at Orpheus customers, but ADSL users in general, so I thought I'd report it here in case people are experiencing any unusual connection problems today.
Essential Maintenance Thu 22nd Mar 2007 00.01am - 04:00am	pv	BT are carrying out some essential maintenance work which may result in approx 30% of ADSL circuits being down for approx 20 minutes during the alloted period. Most routers should automatically reconnect, but if you encounter problems, try power-cycling the router or phoning the support line.
WebMail fixed Wed 28th Feb 2007 09.10pm	pv	WebMail is now restored. However some of the user preferences may have been reset. Please check your settings when you login. If you can't connect, try http://webmail2.orpheusnet.co.uk/
WebMail problem Wed 28th Feb 2007 06.15pm	pv	WebMail is currently unavailable. I'm investigating the problem....
POP restored Mon 12th Feb 2007 07.45am	pv	All services have now been restored. Many apologies for the temporary unavailablity over night.
POP failure Mon 12th Feb 2007 00.00am	pv	The POP server seems to have temporarily failer. Engineers are currently working to fix the problem. SMTP and other services are working normally, although some websites may be unavailable.

Technical Helpdesk:

Email:
Telephone:
24 hour emergency:

support@orpheusinternet.co.uk
0845 120 5559
07913 398 001 (voice or sms)

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Archived Service Status (2006) Saturday May 4, 2024 - 22:17:00
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